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Dettaglio offerta lavoro
Titolo:

CUSTOMER CARE SPECIALIST, ADMINISTRATION & DIGITAL COMMUNICATION

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Settore Commerciale / Marketing
Categoria Servizio clienti.
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Descrizione

ER Services Sagl is looking for a CUSTOMER CARE SPECIALIST, ADMINISTRATION & DIGITAL COMMUNICATION for its' client, a Pharmaceutical Company based in Lugano.

As Customer care specialist, the role involves the management of the full cycle communication intra-extra company including order placement and procurement/logistic operations, as well as digital communications through web site and social media and accuracy in the management of the administrative tasks

MAIN ACTIVITIES
    Administrative:
o    Checking, forwarding and archiving correspondence with fiscal entity
o    Liaise notary legalization activity
o    Archive of contracts Agreements, trademarks and patent
o    Management of business meeting/congress/fairs

    Customer Service:
o    Request all the forecast to the customers on a quarterly basis and reconcile data with the production plan (along with the Supply Chain Manager and Technical Product Manager)
o    Ensure the receipt of the purchase orders line with the forecast and approved artworks
o    Launch manufacturing orders in production ‐ following production plan of finished product and raw materials
o    Manage logistic activity according to the incoterms
o    Follow-up payments from customers
o    Support to the e-commerce sales activity

    Digital communication:
o    Liaise with the technical product Manager to keep up-dated web site and social profile of the company
o    Coordinate the graphic and publication of promotional materials

RESPONSABILITIES

Strict cooperation with Supply Chain and Technical Product Manager & high coordination with RA/QA team to ensure compliance with the quality system, guidelines and artwork requirements.

REQUIRED SKILLS

Knowledge
o    Bachelor's Degree (Science in Business Administration, or similar preferred)
o    Knowledge of customer service and logistic operations preferrable in the pharma/ medical device field, knowledge of GDP will be considered a plus
o    English C1 (written and spoken), additional language (French) will be considered a plus
o    Computer skills (office- with strong excel analytical functions, internet browser and social media)

Attitude
o    Strong attitude to verbal and written communication to liaise with stakeholders inside and outside the organization
o    Bring a high level of passion for customer service, problem solving and network orientated
o    Organization and ability to multitask and prioritize a full workload and to deal with the pressure of deadlines and conflicting priorities
o    Passion for digital communication possibly in the Pharma context
o    Flexible, accurate, autonomous, and reliable


Travelling upon needs (from occasional to frequent trips)

If interested, fill in the form below or send your most updated CV to: info@erservices.ch




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Nazione Svizzera
Regione NO ITALY
Provincia NO ITALY
Città Lugano (CH)
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Anni esperienza da 3 a 5
Studi richiesti laurea
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